TEMPUR Original SmartCool™ Medium Neck Pillow

TEMPUR Original SmartCool™ Medium Neck Pillow

£149.00
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Pros & Cons

Here we collect tests, guides and product reviews so that you can create a picture of what others think about the product. This analysis and review is based on my experience and a decade of industry insight.

  • Provides remarkable relief for neck and shoulder pain, enhancing restful sleep.
  • Aligns body, neck, and head perfectly, ensuring better breathing and a calm slumber.
  • Aids in minimizing snoring by offering ample support to prevent chin drop while sleeping.
  • Highly durable with a firm but comfortable feel that lends itself well to longevity in product use.
  • The pillow's unique contouring provides ideal support for side sleepers, reducing instances of neck pain and fatigue.
  • Some customers found the pillow was not as comfortable at home as it felt in the store, suggesting the pillow may need some getting used to.
  • Persons with certain neck lengths may find the height or firmness of the pillow unsuitable, resulting in discomfort.
  • Certain side sleepers felt the firmness of the pillow was excessive, and made their sleeping experience less comfortable.
  • A few customers pointed out that the pillow lost its firmness in the centre area after consistent use, thus potentially compromising its supportive features.
  • Some customers found the pillow too hard and lacking the desired level of softness for their comfort.

Read why our sleep experts loved it ›

Why our sleep experts loved it

Quality sleep is fundamental to our health and well-being. We invest in the right surroundings, the best mattress, the optimal room temperature, but oftentimes, we overlook the importance of the one thing that supports one of our most vital assets - our brain. Yes, we are talking about pillows. Pillows play a crucial role in ensuring we have a comfortable night's rest, which makes investing in the right one is paramount. Tempur, a renowned player in the bedding industry, promises to address your sleep challenges with its TEMPUR Original SmartCool™ Medium Neck Pillow. In the following review, we'll delve deep into the item’s design, construction, and suitability, as well as customer opinions to evaluate whether it's worth your investment.

How we tested

Our review process involves an in-person evaluation at the store, where we visually inspect the product, touch and feel its materials and test its comfort level in different lying positions. While we did not take this product home for an extended trial, our in-store assessment alongside customer reviews provided us with a well-rounded understanding of the product.

Design and features

The TEMPUR Original SmartCool™ Medium Neck Pillow is uniquely contoured to support the natural curvature of your head, neck, and shoulders, irrespective of your sleep position. It presents a firm comfort level, aligning your spine whether you sleep on your back or side. It can also alleviate issues such as breathing problems and snoring by positioning your body optimally. The pillow incorporates a SmartCool™ cover, a technology known for drawing heat away from your body, ensuring a cooler and more restful sleep. The cover is easily removable and washable at 60°C, thus maintaining its freshness becomes a breeze.

Construction

A core characteristic that sets this pillow apart from others on the market is its construction. It's meticulously moulded from TEMPUR® material, revered globally for achieving the desired pressure-relieving comfort. The unique type of memory foam moulds to your form, evenly distributing pressure across the pillow’s surface.

Suitability

Designed with an in-depth understanding of people’s variations in sleep patterns and preferences, this product aims to meet the needs of a wide array of consumers. It comes with a firm comfort grade, so while it might take a bit of getting used to if you prefer plusher alternatives, it provides excellent support for aligning your spine and relieving discomfort. The body, neck, and head alignment may also improve your breathability and reduce snoring, contributing to an undisturbed night's sleep.

What customers thought

The majority of customer reviews on the TEMPUR Original SmartCool™ Medium Neck Pillow are immensely positive. Many mention remarkable improvements in sleep quality and reduced neck and shoulder pain. Users particularly appreciate its firm yet comfortable support and the noticeable alignment difference. However, there are a few opinions suggesting that this pillow may not be the ideal choice for individuals seeking something softer or those struggling to adapt to a more contoured pillow design.

The verdict

Overall, the TEMPUR Original SmartCool™ Medium Neck Pillow can be considered a worthwhile investment for those in need of firm, consistent support. Offering pressure-relieving memory foam, a heat-transferring cover, and a design that supports your head, neck, and shoulders perfectly, it manifestly excels in providing a comfortable sleep experience. Although it places on the higher end of the pricing spectrum, the supportive comfort and potential for improved sleep quality justify its cost. However, for people who prefer softer pillows, this might not be the best fit due to its firm comfort grade. Similarly, transitioning from a traditional to a contoured pillow might require an adaptation period. Lastly, this pillow demands careful maintenance of its inner material to retain its longevity.

If these considerations resonate with your preferences, then the TEMPUR Original SmartCool™ Medium Neck Pillow might just be the answer to your sleep prayers. Never underestimate the potential a great pillow has on transforming your quality of sleep.

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Questions and Answers About The TEMPUR Original SmartCool™ Medium Neck Pillow

Prospective customers had the following questions about the product

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Manipura
What is the returns policy on your pillows? Thank you.

Answer: Online or telesales purchases only:You can return pillows, duvets, bed linen, mattress protectors and toppers at any time within 14 days after delivery. For hygiene reasons, we can only accept them if theyre returned unused and unopened still in their original packaging.Many thanks
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Katydid
What size is the queen Tempur you are offering? I note from the Tempur website they do come in 3 sizes

Answer: Dreams also offer the 3 sizes. Medium, Large & Extra Large: Medium 61cm x 31cm x 10/7cm Large 61cm x 31cm x 11.5/8.5cm X-Large 61cm x 31cm x 13/10cmIt might be best to contact the store to check the stock availability of the size you are interested in.
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Darren Hunt
3yr guarantee with the pillows What does this cover and what isnt covered please? I have one and its started to be less comfortable. Thnaks

Answer: The following is covered under the Tempur guarantee: "Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR Material"Many thanks
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Totty
Which way round do you use this pillow? The highest point nearest you?

Answer: The TEMPUR Queen Original Neck Pillow is positioned so the highest point is closer to your neck. This gives you extra support and helps cushion your neck.I hope this helps and thank you for your question
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RJT01
Are the dimensions correct? The picture with the tempur packaging has dimensions 63 x 32 x ... but the dimensions on your page say L70cm x W45cm. I have a tempur pillow I bought from "Dreams" before which has a length of 70cm so looking for a match.

Answer: Sorry for any confusion caused.The dimensions of this pillow are; 10cm x 61cm x 31cm.Please note the website has now been amended.I hope this helps, and thank you for your question.
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Ilyas
How much guarantee do you give on this product?

Answer: The product will come with a 3 year guarantee. This is will be covered straight from tempur as the manufacturer.I hope this helps and thank you for your question.
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EstherH
Can I return my tempur pillow

Answer: You can return unused and unopened bedding items in their original packaging within 14 days of receiving them.Thanks
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How/where do you measure the height of the Tempur orthopaedic pillow? I have an old pillow but don't know what size it is and want to replace it.

Answer: Good morningThe height of this pillow is 10cm and the deepest point.Many thanks
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Muggles
Hello. Is tempur queen large the usual size for women or is there a tempur queen medium?

Answer: The pillow only comes in one size.Many thanks for the question.
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Ninni2
Is there 30day trial with tempur pillow

Answer: Unfortunatley we do not offer a trial with the pillows.Thanks
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Kevin Lin
Hi, is this medium size? Which the heighest is 10cm, lowest is 7cm.

Answer: This is medium size, and the height is 10cm not 7cm.Thank you.
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JanusL
"TEMPUR-Neck Pillow" found in Tempur US. Is it same as "TEMPUR Queen Original Neck Pillow"? Thank you.

Answer: Yes, they will be exactly the same.Many thanks for your question.
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Chloe YH
Hi, is there only one firmness level for this pillow? Do you have a softer version? Thanks!

Answer: This is the only available pillow.Thank you.
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Of The TEMPUR Original SmartCool™ Medium Neck Pillow
Brand: TEMPUR
Retailer: Dreams
Delivery Time: Average
Delivery Charge: Excellent
Guarantee: Average

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How we reviewed this product

At WantMattress, we adhere to stringent sourcing standards, drawing from peer-reviewed research, scholarly institutions, medical associations, and firsthand accounts and experience. We refrain from using tertiary sources. To understand how we maintain the accuracy and up-to-date nature of our content, please read further about how we test.

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