I bought two iGel pillows ( one side sleeper and another back sleeper pillow ) in 2019 and wanted to change my pillows ( which has been overdue for very long , I change every 3-4 years ). So, I was trying to buy these again because I am so satisfied with them . When I went online , only benson for beds have these . But then I saw some bad reviews . Here is the thing , choice of pillows is very specific, I am sure those who have bad reviews definitely didn't know what they want . These igel pillows for those who prefer firm to extra firm and thick pillows . Those who do not like firm or hard pillows will hate these . Choosing pillows is very important , there is no best pillow in the world which will satisfy everyone . But these iGel pillows are for those who prefer , firm/ hard and thick pillows , not for those who want soft and thin & flat pillows .